DataCard ImageCard Select User's Guide

ImageCard® Color PrintersUltraGrafix® Monochrome PrintersMay 2003Part No. 539123-101User’s Guide forSelect™ Printers

1-4 Overview User’s Guide for Select™ Platinum Series™ PrintersA printer can be ordered with the following optional modules:• Dupl

7-14 Install the printer User’s Guide for Select™ Platinum Series™ PrintersAcrobat Reader. If you see this prompt, make sure Yes i

Install the printer 7-15User’s Guide for Select™ Platinum Series™ Printers8 A Windows message appears.– On Windows 2000, the Digital Signature Not Fou

7-16 Install the printer User’s Guide for Select™ Platinum Series™ Printers20 If a message appeared as described in step 18, click

Install the printer 7-17User’s Guide for Select™ Platinum Series™ Printers9 Click Yes to accept the software license.10 The installation program displ

7-18 Install the printer User’s Guide for Select™ Platinum Series™ PrintersChanging required printer settingsAfter installing the

Install the printer 7-19User’s Guide for Select™ Platinum Series™ PrintersPrinting sample cardsThe printer is shipped with cards that are printed in t

7-20 Install the printer User’s Guide for Select™ Platinum Series™ Printers• The settings for the USB port (if used) are correct.

Install the printer 7-21User’s Guide for Select™ Platinum Series™ Printers• Make all features of the printer and driver available to users, including

7-22 Install the printer User’s Guide for Select™ Platinum Series™ Printers8 Select Apply to save the change. Save changes for eac

User’s Guide for Select™ Platinum Series™ PrintersASafety and complianceThis appendix presents:• Regulatory compliance information• Safety information

Overview 1-5User’s Guide for Select™ Platinum Series™ PrintersPrinter featuresUse the information in this section to identify the features and control

A-2 User’s Guide for Select™ Platinum Series™ PrintersNotice for Taiwan and China警告使用者：這是甲類的資訊產品，在居住的環境中使用時，可能會造成射頻干扰，在這种情況下，使用者會被要

A-3User’s Guide for Select™ Platinum Series™ Printers73/23/EEC. Therefore, safety issues pertaining to operation and repair of Datacard® equipment are

A-4 User’s Guide for Select™ Platinum Series™ Printers

User’s Guide for Select™ Platinum Series™ PrintersASupplies and cardsThis appendix describes specifications, part numbers, and handling for supplies a

B-2 User’s Guide for Select™ Platinum Series™ PrintersPersonalization suppliesPrint ribbon is used to personalize cards. This secti

B-3User’s Guide for Select™ Platinum Series™ PrintersIf you change the type of ribbon you use, be sure to make the appropriate changes to the printer

B-4 User’s Guide for Select™ Platinum Series™ PrintersActual card thickness can vary by up to ten percent from the sizes listed. Sm

B-5User’s Guide for Select™ Platinum Series™ PrintersFigure B-2: Pre-punched card block-out areasThe dimensions show how far from the edge any punched

B-6 User’s Guide for Select™ Platinum Series™ PrintersCard handlingThese guidelines apply to unprinted cards. Any debris or particl

B-7User’s Guide for Select™ Platinum Series™ PrintersPrinter cleaning cards are sold in packages of 10. The package part number is 557297-001. Printer

1-6 Overview User’s Guide for Select™ Platinum Series™ PrintersCard cartridge lock (optional)The optional card cartridge lock allow

B-8 User’s Guide for Select™ Platinum Series™ PrintersCleaning kits (optional)Cleaning kits include 5 printer cleaning cards and 5

B-9#. Where D is the drive letter of the CD_ROM drive.†. Where v is the current version, such as B or 5.1.User’s Guide for Select™ Platinum Series™ P

B-10 User’s Guide for Select™ Platinum Series™ PrintersThe printer drivers are updated from time to time to provide optimal functio

B-11User’s Guide for Select™ Platinum Series™ PrintersDatacard Web site at www.datacard.com. You also can request the newest release of the printer dr

B-12 User’s Guide for Select™ Platinum Series™ PrintersPrint ribbon cartridgeThe print ribbon cartridge is part number 555545-998.F

B-13User’s Guide for Select™ Platinum Series™ PrintersParallel port cableThe parallel port cable must be a shielded, Type C, IEEE 1284 parallel port c

B-14 User’s Guide for Select™ Platinum Series™ PrintersSmart card cableIf the Select printer has one or more smart card modules, it

B-15User’s Guide for Select™ Platinum Series™ PrintersDatacard printers, including the Select printer. This manual is available only as part of the ki

B-16 User’s Guide for Select™ Platinum Series™ Printers

User’s Guide for Select™ Platinum Series™ PrintersAPC port settingsThis appendix provides information about the PC on which the printer driver for the

Overview 1-7User’s Guide for Select™ Platinum Series™ PrintersSwing armThe swing arm opens to give you access to the print ribbon cartridge, continuou

C-2 User’s Guide for Select™ Platinum Series™ PrintersPC port settings for all operating systemsThis section describes how to confi

C-3User’s Guide for Select™ Platinum Series™ Printers5 Click the + next to Ports (COM and LPT) to display the port entries. Usually the second install

C-4 User’s Guide for Select™ Platinum Series™ PrintersSet up a Universal Serial Bus (USB) portThese steps apply to the USB data por

C-5User’s Guide for Select™ Platinum Series™ PrintersFigure C-2: USB Root Hub Properties dialog boxIf the Resources tab shows conflicts, choose anothe

C-6 User’s Guide for Select™ Platinum Series™ Printers4 Choose the Ports tab.5 Make sure the correct port (usually LPT1) is chosen

C-7User’s Guide for Select™ Platinum Series™ PrintersFigure C-3: Ports dialog box3 Choose the Settings button to display the port settings.If the PC

C-8 User’s Guide for Select™ Platinum Series™ PrintersSet the serial port on Windows XP1 From the Start menu, choose Settings and t

C-9User’s Guide for Select™ Platinum Series™ PrintersPC settings for Windows Me and 98This section describes the following for PCs running Windows Me

C-10 User’s Guide for Select™ Platinum Series™ Printers6 Click the entry for the port to which the printer is assigned (such as LPT

C-11User’s Guide for Select™ Platinum Series™ PrintersFigure C-6: Device Manager tab of System Properties dialog box4 Click the Plus sign + next to Po

1-8 Overview User’s Guide for Select™ Platinum Series™ PrintersBack of the printerFigure 1-5 shows the back of the Select printer:F

C-12 User’s Guide for Select™ Platinum Series™ PrintersFigure C-7: Settings dialog box7 Choose the Port Settings tab.8 Choose the f

User’s Guide for Select™ Platinum Series™ PrintersAMagnetic stripe encodingThis appendix describes the specifications and characters you can encode on

D-2 User’s Guide for Select™ Platinum Series™ Printers• The following table lists formatting choices available and provides informa

D-3User’s Guide for Select™ Platinum Series™ Printers• Proprietary formats, used for applications such as driver’s licenses or hotels, can be used wit

D-4 User’s Guide for Select™ Platinum Series™ Printers– For Windows 2000 and XP, select Printing Preferences. On the Printing Prefe

D-5User’s Guide for Select™ Platinum Series™ Printers• The driver does not check the data you send. (The printer checks the data.) This is the same be

D-6 User’s Guide for Select™ Platinum Series™ PrintersIATA, ABA, and TTS character setsThe IAT encoding format selection for the Se

D-7User’s Guide for Select™ Platinum Series™ PrintersNTT character setThe maximum field length for NTT (Nippon Telephone & Telegraph) format is 69

D-8 User’s Guide for Select™ Platinum Series™ PrintersMagnetic Stripe settings used by the Select printerThe following table presen

User’s Guide for Select™ Platinum Series™ PrintersIndexAAC power 1-8AC power cord B-13accessories bag 7-3administratorsettings 3-2Windows 2000 and XP

Overview 1-9User’s Guide for Select™ Platinum Series™ PrintersSmart card port(s)On printers equipped with the smart card option, use one or more of th

2 IndexUser’s Guide for Select™ Platinum Series™ Printerscleaning (continued)kit B-8magnetic stripe module 4-5more often 4-2pen 4-10, B-9printer 4-2pr

Index 3User’s Guide for Select™ Platinum Series™ Printersimage qualitybar code 2-2blank card 5-10blank spots 5-9blurry image 5-11blurry text 5-11card

4 IndexUser’s Guide for Select™ Platinum Series™ PrintersPlatinum Seriesprint ribbon 1-2printer 1-1Platinum series print ribbon B-2portdata 1-8, 6-4EC

Index 5User’s Guide for Select™ Platinum Series™ Printersprinter parts (continued)locking card cartridge 1-6parallel port 1-8power cord 7-8, B-13power

6 IndexUser’s Guide for Select™ Platinum Series™ PrintersSsafety A-2sample cards 5-3securitydata on print ribbon 2-6incomplete cards 2-12, 2-13key 6-4

Index 7User’s Guide for Select™ Platinum Series™ Printerstype style 2-11UUltraGrafix models 1-3Universal Serial Bus (USB) port 1-8USBcable B-13connect

1-10 Overview User’s Guide for Select™ Platinum Series™ Printers

User’s Guide for Select™ Platinum Series™ Printers2Using the printerThis section describes how to perform basic tasks required to operate the Datacard

2-2 Using the printer User’s Guide for Select™ Platinum Series™ PrintersTips for successTo achieve the best quality cards and to m

Using the printer 2-3User’s Guide for Select™ Platinum Series™ PrintersLoading cardsLoad cards when beginning work or when the card cartridge is low o

ii User’s Guide for Select™ Platinum™ Series PrintersPlease note and heed the WARNING and CAUTION labels that have been placed on

2-4 Using the printer User’s Guide for Select™ Platinum Series™ PrintersFor magnetic stripe cards, the magnetic stripe faces down

Using the printer 2-5User’s Guide for Select™ Platinum Series™ PrintersLoading the print ribbonThe printer uses print ribbon with color panels, contin

2-6 Using the printer User’s Guide for Select™ Platinum Series™ Printers3 Grasp the ribbon cartridge handle, and lift up to remove

Using the printer 2-7User’s Guide for Select™ Platinum Series™ Printers6 Make sure print ribbon unwinds over the top of the print ribbon cartridge, no

2-8 Using the printer User’s Guide for Select™ Platinum Series™ PrintersFigure 2-10: Power on the printer5 Press the PC Power swit

Using the printer 2-9User’s Guide for Select™ Platinum Series™ PrintersStatus lightThe front corner of the printer has a light that provides informati

2-10 Using the printer User’s Guide for Select™ Platinum Series™ PrintersMaking cardsThis section describes several ways to make c

Using the printer 2-11User’s Guide for Select™ Platinum Series™ Printers– Set the orientation for the card design—either portrait or landscape.– Set t

2-12 Using the printer User’s Guide for Select™ Platinum Series™ Printers• The paragraph style must be Normal. • The magnetic stri

Using the printer 2-13User’s Guide for Select™ Platinum Series™ Printers2 Dispose of partly processed cards according to your policies for handling th

iiiUser’s Guide for Select™ Platinum™ Series PrintersContentsSection 1: Operating the PrinterChapter 1: Overview . . . . . . . . . . . . . . . . . . .

2-14 Using the printer User’s Guide for Select™ Platinum Series™ Printers– The driver version and firmware version, described in “

Using the printer 2-15User’s Guide for Select™ Platinum Series™ PrintersFigure 2-14: Press the power switch to power off the printer3 Follow your poli

2-16 Using the printer User’s Guide for Select™ Platinum Series™ Printers

User’s Guide for Select™ Platinum Series™ Printers3Using the printer driverThis chapter provides information to help you use the printer driver for th

3-2 Using the printer driver User’s Guide for Select™ Platinum Series™ PrintersWorking with Properties and other driver dialog box

Using the printer driver 3-3User’s Guide for Select™ Platinum Series™ Printers• When the printer is installed, the default spool setting is “Spool pri

3-4 Using the printer driver User’s Guide for Select™ Platinum Series™ PrintersIf you have the Printer Toolbox open, you can click

Using the printer driver 3-5User’s Guide for Select™ Platinum Series™ PrintersSettings that control the non-printing operation of the printer are in t

3-6 Using the printer driver User’s Guide for Select™ Platinum Series™ Printers7 If you change the port, reboot the PC and power t

Using the printer driver 3-7User’s Guide for Select™ Platinum Series™ PrintersFigure 3-4: Advanced Options, Windows 2000 and XPIf the selections you w

iv User’s Guide for Select™ Platinum™ Series PrintersPrinter test card . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-8 Using the printer driver User’s Guide for Select™ Platinum Series™ Printers• Cleaning interval• Magnetic stripe encoding forma

Using the printer driver 3-9User’s Guide for Select™ Platinum Series™ Printers5 Select the tab that contains the information you want to view or chang

3-10 Using the printer driver User’s Guide for Select™ Platinum Series™ PrintersIf the selections you want to use are not availabl

Using the printer driver 3-11User’s Guide for Select™ Platinum Series™ PrintersUse the Help button on the Printer Toolbox for more information about e

3-12 Using the printer driver User’s Guide for Select™ Platinum Series™ PrintersIf the Printer icon is not visible, do one of the f

Using the printer driver 3-13User’s Guide for Select™ Platinum Series™ Printers• At the bottom of the dialog box, the “Display Printer Toolbox when th

3-14 Using the printer driver User’s Guide for Select™ Platinum Series™ PrintersFor directly networked PCs, Datacard recommends tha

User’s Guide for Select™ Platinum Series™ Printers4Maintaining the printerThis chapter provides information to help you maintain the Datacard® Select™

4-2 Maintaining the printer User’s Guide for Select™ Platinum Series™ PrintersRunning a cleaning cycleA cleaning cycle includes re

Maintaining the printer 4-3User’s Guide for Select™ Platinum Series™ Printers3 Insert the printer cleaning card on the input rollers, which you can se

vUser’s Guide for Select™ Platinum™ Series PrintersSafe human interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3Acknowledgme

4-4 Maintaining the printer User’s Guide for Select™ Platinum Series™ Printers2 Press down on the swing arm until it clicks (step

Maintaining the printer 4-5User’s Guide for Select™ Platinum Series™ Printers6 Slide a new replaceable cleaning sleeve onto the spindle (step 1 in Fig

4-6 Maintaining the printer User’s Guide for Select™ Platinum Series™ PrintersRun the magnetic stripe cleaning card1 Insert a magn

Maintaining the printer 4-7User’s Guide for Select™ Platinum Series™ Printers2 Clean the two pick rollers:If the printer has a locking card cartridge,

4-8 Maintaining the printer User’s Guide for Select™ Platinum Series™ Printersb Place the cleaning pen on top of the first transpo

Maintaining the printer 4-9User’s Guide for Select™ Platinum Series™ Printers• Click the Clean Printer button in the Printer Toolbox. Click OK on the

4-10 Maintaining the printer User’s Guide for Select™ Platinum Series™ Printers3 Insert the duplex cleaning card near the bottom o

Maintaining the printer 4-11User’s Guide for Select™ Platinum Series™ Printers• Some card features can require more frequent cleaning of the printer,

4-12 Maintaining the printer User’s Guide for Select™ Platinum Series™ PrintersFigure 4-12: Clean the printing surface of the prin

Maintaining the printer 4-13User’s Guide for Select™ Platinum Series™ Printers4 Press down on the green printhead cartridge latch to release the print

vi User’s Guide for Select™ Platinum™ Series Printers

4-14 Maintaining the printer User’s Guide for Select™ Platinum Series™ PrintersFigure 4-15: Printhead ground cable♦Replace the pri

Maintaining the printer 4-15User’s Guide for Select™ Platinum Series™ PrintersFigure 4-17: Secure the printhead cartridge6 Hold the printhead cartridg

4-16 Maintaining the printer User’s Guide for Select™ Platinum Series™ Printers

User’s Guide for Select™ Platinum Series™ Printers5TroubleshootingThis chapter explains how to troubleshoot the Datacard® Select™ Platinum™ Series pho

5-2 Troubleshooting User’s Guide for Select™ Platinum Series™ PrintersWhen you experience problems using the printer, follow these

Troubleshooting 5-3User’s Guide for Select™ Platinum Series™ PrintersIf you think the printer is not working The printer, printer driver, and card cre

5-4 Troubleshooting User’s Guide for Select™ Platinum Series™ PrintersMake a printer test cardThe Select printer does not need to

Troubleshooting 5-5User’s Guide for Select™ Platinum Series™ PrintersPrinter test cardThe printer test card is designed to perform most functions avai

5-6 Troubleshooting User’s Guide for Select™ Platinum Series™ PrintersWindows test pageFollow these steps to print a Windows test

Troubleshooting 5-7User’s Guide for Select™ Platinum Series™ PrintersFigure 5-4: Windows test page, landscape orientationThe Windows test page can hav

User’s Guide for Select™ Platinum Series™ Printers1OverviewThis chapter presents the following:• The purpose of this manual• Who should use this manua

5-8 Troubleshooting User’s Guide for Select™ Platinum Series™ Printers– Three-track: IAT formatted data (IATA data on track 1, ABA

Troubleshooting 5-9#Obtain guidance from service before performing this task.User’s Guide for Select™ Platinum Series™ PrintersThis section describes

5-10 Troubleshooting# Obtain guidance from service before performing this task. User’s Guide for Select™ Platinum Series™ PrintersThe le

Troubleshooting 5-11#Obtain guidance from service before performing this task.User’s Guide for Select™ Platinum Series™ PrintersPrinted card images (p

5-12 Troubleshooting# Obtain guidance from service before performing this task. User’s Guide for Select™ Platinum Series™ PrintersPrinte

Troubleshooting 5-13#Obtain guidance from service before performing this task.User’s Guide for Select™ Platinum Series™ PrintersThe printed card shows

5-14 Troubleshooting# Obtain guidance from service before performing this task. User’s Guide for Select™ Platinum Series™ PrintersPart o

Troubleshooting 5-15#Obtain guidance from service before performing this task.User’s Guide for Select™ Platinum Series™ PrintersTopcoat (T panel) appl

5-16 Troubleshooting# Obtain guidance from service before performing this task. User’s Guide for Select™ Platinum Series™ PrintersObtain

Troubleshooting 5-17User’s Guide for Select™ Platinum Series™ Printers– If you are shipping the printer to use at another location, pack the power cor

1-2 Overview User’s Guide for Select™ Platinum Series™ PrintersAbout this manualThis manual provides detailed information about th

5-18 Troubleshooting User’s Guide for Select™ Platinum Series™ Printers12 Place the “Top Front” and “Top Rear” shipping supports in plac

User’s Guide for Select™ Platinum Series™ Printers6Before you installThis chapter presents the following:• Skills that installers need• Physical, elec

6-2 Before you install User’s Guide for Select™ Platinum Series™ PrintersInstallation audienceTo perform the procedures in the ins

Before you install 6-3User’s Guide for Select™ Platinum Series™ PrintersSelecting the siteAfter meeting general requirements, the site for the Select

6-4 Before you install User’s Guide for Select™ Platinum Series™ PrintersThe clearance required is:• 3 inches (7.5 cm) at the back

Before you install 6-5User’s Guide for Select™ Platinum Series™ Printersseparate parallel port so you have a compatible-mode port for the security key

6-6 Before you install User’s Guide for Select™ Platinum Series™ Printers

User’s Guide for Select™ Platinum Series™ Printers7Install the printerThis section describes how to install and set up the Datacard® Select™ Platinum™

7-2 Install the printer User’s Guide for Select™ Platinum Series™ PrintersUnpacking the printerSelect a site that meets the require

Install the printer 7-3User’s Guide for Select™ Platinum Series™ Printers8 Open the accessories bag and remove the contents. The accessories bag conta

Overview 1-3User’s Guide for Select™ Platinum Series™ Printersthe card. The driver keeps track of the progress of the card in the printer and sends da

7-4 Install the printer User’s Guide for Select™ Platinum Series™ PrintersCare Center directly at 952.988.2316. Make sure you have

Install the printer 7-5User’s Guide for Select™ Platinum Series™ PrintersFigure 7-4: Connect the parallel port cable2 Attach the other end of the cabl

7-6 Install the printer User’s Guide for Select™ Platinum Series™ PrintersFigure 7-5: Connect the USB cable– WAIT to attach the oth

Install the printer 7-7User’s Guide for Select™ Platinum Series™ PrintersIf the smart card module uses a USB cable, wait until the driver is installed

7-8 Install the printer User’s Guide for Select™ Platinum Series™ PrintersConnect the power cord 1 Attach the power cord to the pow

Install the printer 7-9User’s Guide for Select™ Platinum Series™ Printers• Windows 2000, with Service Pack 3• Windows 98 Second Edition (SE)• Windows

7-10 Install the printer User’s Guide for Select™ Platinum Series™ Printers6 If the operating system detects the printer and displ

Install the printer 7-11User’s Guide for Select™ Platinum Series™ Printers– For Windows XP, the Windows Logo Signing message appears. Click “Continue

7-12 Install the printer User’s Guide for Select™ Platinum Series™ PrintersThe SmartDriver supports the Magna Platinum series prin

Install the printer 7-13User’s Guide for Select™ Platinum Series™ PrintersFigure 7-9: SmartDriver installation dialog box6 Click Next on the first Pri