DataCard UltraGrafix Series User's Guide download pdf (Page 64)

Chapter 4: Troubleshooting

This chapter contains information on troubleshooting the

ImageCard or UltraGrafix photo ID printer, identifying and

fixing errors, and obtaining service for the printer.

Contents

Understanding messages 4-2

General troubleshooting 4-3

Making repairs and obtaining service 4-11

1 2 ... 59 60 61 62 63 64 65 66 67 68 69 ... 114 115

User's Guide for 1
ImageCard® and 1
UltraGrafix® Series Printers 1
Revision Log 2
Contents 3
Declaration of conformity 5
Chapter 1: Introduction 6
About this manual 7
Required skills 7
The printer and its features 7
Parts of the printer 10
Duplex module 13
Printer software requirements 14
Card quality guidelines 15
Supplies 16
Chapter 2: Getting started 17
Choosing a site 18
Connecting cables 20
Loading supplies 21
Magnetic stripe 22
Replace ribbon 24
Ribbon supply 25
Ribbon take-up 25
Select Settings and then 28
Printers from the Start 28
Printers window 28
Magnetic stripe encoding 31
Printing test cards 34
Ready button 36
Power button 36
74030s97 37
Windows 37
Getting started 38
Windows NT 38
Accessing printer features 43
Select Settings and 44
Day-to-day printer use 45
(Windows NT only) 46
Using the status monitor 47
Cleaning the duplex module 50
Exiting the status monitor 51
Access What’s This help 52
Performing a cleaning cycle 53
74030c8c 56
Cleaning the printhead 57
Chapter 4: Troubleshooting 64
Understanding messages 65
General troubleshooting 66
Troubleshooting 67
Remove torn or jammed ribbon 70
Remove jammed cards 72
74030d14 73
74030d23 74
Panel window 77
74030s42 90
Printing on thick cards 91
Printing bar codes 92
Security key issues 97
Appendix A: Safety and 99
Emissions 100
Proprietary notice 101
Safe environment 101
Acknowledgments 102
Appendix B: Supplies 103
List of supplies 104
Card requirements 105
Printhead cartridge 105
74030d24 107
Cleaning supplies 108
Ribbon cartridge 109
Card cartridge 109
Interface cable 110
Power cable 110
Power receptacle fuse 111
Publications 112
Printer driver 112
I Index 113

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DataCard UltraGrafix Series User's Guide Page 64

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