DataCard SD Series User's Guide download pdf (Page 50)

40 Troubleshooting

5. IfyouusetheXPSCardPrinterDriver,printadriversamplecard.Forthesteps

tofollow,refertoyourprinter’sDriverGuide.

• Ifthesamplecardprints,theprinteranddriverareworkingcorrectly.

Continuetostep6.

• Ifthesamplecarddoesnotprint,theprinteranddriverhavea

communicationproblem.Determinethecauseoftheproblemandtrythe

samplecardagain.

Ifyouarenotusingthedriver,askyourserviceproviderorsoftwareprovider

forassistance.

6. Printacardusingyourcardproductionsoftware.

• Ifthecardprints,yoursoftwareisworkingsuccessfullywiththeprinter.

Troubleshootthecarddesign.

• Ifthecarddoesnotprint, checkthefollowing:

• Intheapplication,isthecorrectprinterselectedinthePrintSetupor

Printdialog?

• Iftheprinterproducedablankcard,reviewthepagesizeordriver

settings.

Ifthe cardcausesanerror,thecardmighthaveatypeofdatatheprinterdoesnot

support.

Installation Problems

Thissectiondescribesissuesthatpreventasuccessfulinstallationandprovides

recommendedsolutionstothoseissues.Choosefromthefollowingtopics:

• USBInstallationTroubleshooting onpa ge41

• NetworkInstallationTroubleshootingonpa ge42

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DataCard SD Series User's Guide Page 50