DataCard SD Series User's Guide download pdf (Page 48)

36 Troubleshooting

Locate a Problem Within the Card Production

System

Fortypicalcomponentsofthesystem,referto“CardPrinterSystemOverview ”

onpage 12.Ifanyoneofthefollowingcomponentsdoesnotworkproperly,

printingcardscanbeaffected.

• TheXPSCardPrinterDriver

IfyouneedtoreinstalltheCardPrinterDrivertofixaproblem,we

recommendyoudownloadthelatestversionofthedriverfromhttp://

www.datacard.com.SelectSupport&Drivers>Drivers&Downloadsfrom

themenu.EnteryourprintermodelintheEnterProductNameorNumber

area,andclickGo.

• Cardproductionsoftware

Cardproductionsoftwareformatsthetypesofdatausedtoprintcards.Mak e

surethatthecardproductionsoftwarefeaturesyouuseworkwithyour

printer.

Ifyoudonotusecardproductionsoftware,makesurethatthesoftwareyou

usesupportstherequirementsforcreatingcards.Ifyouusemagneticstripe

data,useanapplicationthatsavestextastextandnotasagraphic.(For

example,MicrosoftPaintonlysav esgraphicdata,whileAdobePhotoshop

savesbothgraphicandtextdata.)Fontsandescapesrequirethattextissent

fromtheapplication astext.

• Printerplug‐in

Cardproductionsoftwaremightrequireaprinterplug‐in,whichmakesthe

datainthecardproductionsoftwareavailableintheformthe CardPrinter

Drivercanuse.

• Othercomponentsofthesystem

AnIDorbadgesystemusuallyincludesacameratotakephotos,andmay

includeothercapturedevicesforbiometricdata.Theproperuseand

maintenanceofthesecomponentsisimportanttothequalityofcardsyou

produce.

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DataCard SD Series User's Guide Page 48