DataCard SD Series User's Guide download pdf (Page 88)

76 Troubleshooting

Driver-Only Messages

Thefollowingmessagesar eissued bytheCardPrinte rDriveranddisplayina

messageboxonthePCthatsentthecardprintjob.Theseme ssagesdonot

displayontheprinterLCDpanel.

500: The printer is not available

Thecomputercannotcommunicatewiththeprinter.Tocompletethecurrent

card:

1. MakesurethattheprinterispoweredonandintheReadystate.

2. MakesuretheprinterisconnectedtothecomputerusingaUSBornetwork

cable,butnotboth.

Whentheprinterisready,clickOK.

ClickCancelifyouwanttocancelthecard

501: The printer connection was lost

Thecomputerlostcommunicationswiththeprinterduringprinting.Thecardwill

becanceled.

1. Makesuretheprinterispoweredon.

2. Makesuretheprinterconnectiontothecomputerissecure.

ClickOKtoclearthemessage.

502: The card data is missing or is not usable

Theprinterdriverhasdetectedinvalidormissingdata.Thecardwillbecanceled.

Makesurethedatabeingsentisformattedproperlyandmatchestheoptionsand

settingsintheprinter.

ClickOKtoclearthemessage.

504: The card data is missing or is not usable

Theprinterdriverhasdetectedinvalidormissingdata.Thecardwillbecanceled.

Makesurethedatabeingsentisformattedproperlyandmatchestheoptionsand

settingsintheprinter.

ClickOKtoclearthemessage.

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DataCard SD Series User's Guide Page 88