DataCard select series User's Guide download pdf (Page 40)

30 Troubleshooting

Locating a Problem Within the Card Production

System

Fortypicalcomponentsofthesystem,referto“CardPrinterSyste mOverview ”

onpage 9.Ifanyoneofthefollowingcomponentsdoesnotworkproperly,

printingcardscanbeaffecte d.

• TheXPSCardPrinterDriver

Shouldyouneedtore‐installthedrivertofixaproblem,werecommendyou

downloadthelatestversionofthedriverfromhttp://www.datacard.com.

SelectSupport&Drivers>Drivers&Downloadfromthemenu.Enteryour

printermodelintheEnterProductNameorNumberare a,andclickGo.

• Cardproductionsoftware

Cardproductionsoftwareformatsthetypesofdatausedtoprintcards.Make

surethatthecardproductionsoftwarefeaturesimplementedworkwiththe

printeryouhave.

Ifyoudonotusecardproductionsoftware,makesurethatthesoftwareyou

usesupportstherequirementsforcreatingcards.Ifyouusemagneticstripe

data,useanapplicationthatsavestextastextandnotasagraphic.(For

example,MSPaintonlysavesgraphicdata,whilePhotoshopsavesboth

graphicandtextdata.)Fontsandescapesrequirethattextbesentfromthe

applicationastext.

• Printer plug‐in

Cardproductionsoftwaremightrequireaprinterplug‐in,whichtakesthe

datainthecardproductionsoftwareandmakesitavailableintheformthe

drivercanuse.

• Othercomponentsofthesystem

AnIDorbadgesystemusuallyincludesacameratotakephotos,andmay

includeothercapturedevicesforbiometricdata.Usingandmaintainingthese

componentsisimportanttothequalityofcardsyouproduce.

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DataCard select series User's Guide Page 40