DataCard select series User's Guide

Datacard® SD/CD™ Series Card PrintersUser’s GuideNovember 2012Part No. 527248-001, Rev B

xCleaning Roller Spindle ____________________________________________________ 64

SD/CD Series Card Printers User’s Guide 1Chapter 1: IntroductionAbout this ManualThismanualprovidesuserinformationfortheSDandCDSeriesCardP

2 Introduction

SD/CD Series Card Printers User’s Guide 3Chapter 2: About the PrinterAbout the SD and CD Series Card PrintersThecardprinterappliesimages,text,an

4 About the PrinterPrinter Components      Configuration labelManual advance Security loc

SD/CD Series Card Printers User’s Guide 5 Printer With Input HopperCover: Open the cover t

6 About the PrinterPrinter With Duplex OptionCover: Open the cover to load the print ribb

SD/CD Series Card Printers User’s Guide 7 System LabelTheprinterconfigurationlabelonthesideofthecoverarmshowsthecomponentsinstalled.It

8 About the Printer

SD/CD Series Card Printers User’s Guide 9Chapter 3: Using the SystemThissectionprovidesinformationonhowacardtravelsthroughtheprinter,thep

iiNoticePleasedonotattempttooperateorrepairthisequipmentwithoutadequatetraining.Anyuse,operation,orrepairyouperformthatisnotin

10 Using the System2. Capturedevices,suchas:• AdigitalcameraconnectedtothePCtotakephotosforIDbadgesandothercards.• Asignature

SD/CD Series Card Printers User’s Guide 11 LCD Panel MenusTheLCDpanelshowstheprinter’smenusanddisplaysprintermessagesorconditions.Refert

12 Using the SystemUser Button and LightTheprinter’sUSERbuttondisplayswithaborderoflightthatindicatesthesystemstatus.UsetheUSERbutt

SD/CD Series Card Printers User’s Guide 13 Ribbon LightTheribbonlightglowsgreenwhentheprintribbonislow.Itglowsamberwhenthereisaprobl

14 Using the SystemRetrieve the Printer IP AddressTheprintercandisplaythenetworkIPaddressituseswhenconnectedtothenetwork.Italsodispl

SD/CD Series Card Printers User’s Guide 15 a. PresstheENTER keytoreturntotheNetworkmenu.Gateway Addrdisplaysonline2.b. PresstheENTE R

16 Using the SystemLoad and Replace SuppliesTopreparetheprintertoprintcards,loadblankcardstockintotheinputhopper(optional),andloadp

SD/CD Series Card Printers User’s Guide 17 Loading the Print RibbonLoadtheprintribbonwhenyouinstalltheprinterandwhentheribbonrunsout.1.

18 Using the SystemLoading the Cleaning SleeveLoadanewcleaningsleevewitheachnewrollofprintribbon.Theprintershipswiththecleaningrolle

SD/CD Series Card Printers User’s Guide 19Chapter 4: Printing CardsBefore Starting to PrintThissectionexplainshow toprintacardtoaprinter.Ma

iii Compliance Statements Liability StatementTheWARNINGandCAUTIONlabelshavebeenplacedontheequipmentforyoursafety.Pleasedonotattemptt

20 Printing CardsPrinting CardsMakesurethatcardsareavailabletoinsert.Forthestepstofollow, referto“LoadingCards ”onpage16.Printing

Polaroid Card Printer User’s Guide 21 7. Attheprinter,insertacardinthesinglefeedslot.A. Orientallcardsthesameway.B. Donottouchthe

22 Printing Cards

SD/CD Series Card Printers User’s Guide 23Chapter 5: System MaintenanceClean the PrinterTheprinterperformsbestwhenitiscleanedonaregularbasi

24 System MaintenanceClean the PrintheadCleantheprintheadwhen:• Theprintheadisreplaced.• Thereareunprintedlinesonthefinishedcard.This

SD/CD Series Card Printers User’s Guide 25 6. Powerontheprinter.7. Printasamplecardtoverifythequalityofprinting.Referto“PrintaTest

26 System MaintenanceRun a Cleaning CardRunaprintercleaningcardtocleandebrisfromtheinsideoftheprinter.Thecleaningcardcanremovemost

SD/CD Series Card Printers User’s Guide 27 3. Insertthecleaningcard.A. Openthecleaningcardpackageandremovethecleaningcard.B. Placethe

28 System Maintenance

SD/CD Series Card Printers User’s Guide 29Chapter 6: TroubleshootingThissectionisdesignedtohelpyouidentifyandfixbasicissuesthatcanoccur

ivRegulatory ComplianceNotice for USA (FCC notice)ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforClassAcomputingdevices,p

30 TroubleshootingLocating a Problem Within the Card Production SystemFortypicalcomponentsofthesystem,referto“CardPrinterSyste mOverview ”

SD/CD Series Card Printers User’s Guide 31 Locating a Problem with Basic Printer FunctionsIfthesystemisnotworkingasexpected,followthesesteps

32 TroubleshootingDoesthesamplecardprint?• Ifyes,theprinteranddriverareworkingcorrectly.Continuetostep7.• Ifno,theprinteranddr

SD/CD Series Card Printers User’s Guide 33 USB Installation TroubleshootingProblem SolutionThe cable is loose. Reconnect the USB cable to the ports on

34 TroubleshootingNetwork Installation Troubleshooting Problem SolutionThe network cable is loose.Reconnect the data cable to the network port and th

SD/CD Series Card Printers User’s Guide 35 The card printer driver does not detect the network-connected printerProblem SolutionThe Printer Properties

36 TroubleshootingDriver status or Windows print queue does not provide expected dataProblem SolutionThe Driver Sample Card or magnetic stripe test c

SD/CD Series Card Printers User’s Guide 37 Something did not printProblem Probable Cause SolutionNothing is printed on the card.The Disable Printing o

38 TroubleshootingThe color printing has flawsProblem Probable Cause SolutionOne or more unprinted lines appear on the card.The printhead is dirty or

SD/CD Series Card Printers User’s Guide 39 The printing is too lightProblem Probable Cause SolutionPhotos look faded. The image capture system needs a

v Notice for Taiwan (Traditional Chinese)Notice for JapanJapaneseVoluntaryControlCouncilforInterference(VCCI)classAstatementKorea Communicat

40 TroubleshootingThe printing is too darkProblem Probable Cause SolutionThe card shows wrinkles in darkly colored areas. The card’s images or large

SD/CD Series Card Printers User’s Guide 41 Magnetic Stripe ProblemsTobegintroubleshootingamagneticstripeproblem,firstprintamagneticstripes

42 TroubleshootingUsing Advanced Troubleshooting ToolsThePrinterManagerprovidesaccesstocarddesignsettingsandadditionaltroubleshootingtool

SD/CD Series Card Printers User’s Guide 43 Card JamsThecarddidnotreachthepositionforthenextaction,suchasprintingorejectingthecard.1.

44 TroubleshootingMessages and ConditionsWhentheprintercannotprocessthecardsent,itissuesacondition.TheLCDpanelonthefrontpanelshows

SD/CD Series Card Printers User’s Guide 45 • Ifthereismor ethanonecardprinterinstalledonthePCandeachhasissuederrors,theprinterdrive

46 Troubleshooting102: Card not in positionThecardisnotpositionedintheprintercorrectly.1. Opentheprinterandremovetheribboncartridge.

SD/CD Series Card Printers User’s Guide 47 105: Magstripe data errorTheprinterfailedtoverifythatthecorrectmagneticstripedatawaswrittenon

48 Troubleshooting107: Magstripe read data errorTheprinterfailedtoreadthemagneticstripedatafromthecard.Thecardwillbecanceled.1. Mak

SD/CD Series Card Printers User’s Guide 49 109: Print ribbon problemTheprintribbonisnotmovingproperly.1. Opentheprinterandremovetheribbo

viRevision LogSD/CD Series Card Printers User’s Guide Description of ChangesA June 2012 First release of manual.B Nov. 2012 Updates for XPS Card Prin

50 Troubleshooting111: Card not pickedTheprinterdidnotpickacard.Tocompletethecurrentcard:Forprinterswithaninputhopper,opentheinput

SD/CD Series Card Printers User’s Guide 51 114: Cover opened during job Theprintercoverwasopenedwhileprinting.Pushdownonthecovertolatchi

52 Troubleshooting116: Magstripe not availableTheprinterdoesnothaveamagneticstripeoption.Thecardwillbecanceled.Removemagneticstripeda

SD/CD Series Card Printers User’s Guide 53 118: Print ribbon type problem Theprintercannotusetheribboninstalled.Thecardwillbecanceled.User

54 Troubleshooting121: Print ribbon not identifiedTheprintercannotusetheribboninstalled.Thecardwillbecanceled.Useribbondesignedforthis

SD/CD Series Card Printers User’s Guide 55 149: Option not installedTheprinterdoesnotsupportthepersonalizationbeingrequestedforthecard.The

56 Troubleshooting170: Insert new card side 1 up1. Insertanewcardintheprinterwithside1facingup.2. Ifthecardisnotimmediatelypicked,

SD/CD Series Card Printers User’s Guide 57Chapter 7: Supplies and PartsThissectionincludescardspecificationsandinformationoncardhandlingand

58 Supplies and PartsPre-Punched Cards Cardscanhaveapunchedareawithin1inch(25mm)oftheleftedge,asthecardsareloadedintheprinter.I

SD/CD Series Card Printers User’s Guide 59 Card HandlingTheseguidelinesapplytounprintedcards.• Anydebrisorparticlesonanunprintedcard’ssu

vii ContentsChapter 1: Introduction ____________________________________________________________ 1About this Manual___________________________________

60 Supplies and PartsSuppliesPrint RibbonPrintribbonkitsareavailablefromyourdealer.Kitsincludeaprintribbon,acleaningcard,andareplac

SD/CD Series Card Printers User’s Guide 61 Print Ribbon Storage Guidelines• Storeprintribbonintheoriginalpackageuntilyouloaditintheprint

62 Supplies and PartsPower Supply, Cables, and CordsPower SupplyThepowersupplyisratedat100‐240VAC,50‐60Hzandusesupto3amps.Itisself‐a

SD/CD Series Card Printers User’s Guide 63 • Australianpowercord• UnitedK i ngdompowercord• Danishpowercord• Indianpowercord• Israelipo

64 Supplies and PartsReplacement PartsThefollowingprinterreplacementpartsareavailable.Printhead CartridgeTheprinterhasareplaceableprinthea

viiiInstallation Problems __________________________________________________________ 32USB Installation Troubleshooting _____________________________

ix 122: Magstripe format problem ____________________________________________ 54123: Insert new card side 1 up ______________________________________