DataCard SP75 Plus Installation Guide download pdf (Page 127)

Page 122

PR-01738 Ribbon Error

The printer cannot identify the ribbon installed.

Possible Cause 1: You have installed an unsupported print ribbon.

Solution 1: Press the Ready key to print one-color images using settings for

monochrome (K) ribbon. (The printer cannot use an unsupported print ribbon

to print full-color images.) If the printer is a monochrome printer and you

have installed a full-color print ribbon, install a monochrome print ribbon.

Possible Cause 2: You have installed a roll of Datacard-provided SP75

print ribbon that is not supported by this printer.

Solution 2: Make sure the new type of ribbon is approved for use with this

printer. Run the latest Firmware Update Utility to install support for the new

type of ribbon in this printer.

Possible Cause 3: You have installed a defective roll of SP75 print ribbon.

Solution 3: Install another roll of SP75 print ribbon.

When you press the Ready key on the LCD panel, the message is not

displayed again even if the condition continues.

If you cannot fix the problem, contact your service provider for assistance.

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DataCard SP75 Plus Installation Guide Page 127