DataCard SP75 Plus Installation Guide download pdf (Page 54)

Page 49

Troubleshooting

What is the problem? Try this:

1 A message appears on the PC or LCD

panel.

• Click the Help button on the message box or find the message in

this guide to see possible causes and the solution for each

cause. See the “Related Topics” to fix the problem.

2 The printed cards do not look the way

that I want them to.

• If you moved the ribbon while the printer was powered off, print

another card. If the problem persists, see SP Series Info

Central for detailed information about solving card appearance

problems.

• If the patch is not centered on the card, make sure the laminator

cartridge is pushed all the way into the printer.

3 Cards jam often. • The brand of cards might be heavily powdered, dirty, or bowed

(curved). Consider buying a different brand of cards or clean the

printer more often to use the cards.

• The printer rollers might be dirty. See "Cleaning the printer" on

page 21 for steps to clean the printer rollers.

4 The ribbon has broken. • Trim the end of the broken ribbon evenly. If ribbon on the take-up

spool is not wound firmly or is uneven, remove it. Tape the end of

the ribbon onto the same take-up spool, making the edges of the

ribbon and spool even.

• If the ribbon breaks repeatedly, settings might not be correct for

the card design and ribbon. See Setup in SP Series Info Central.

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DataCard SP75 Plus Installation Guide Page 54